High priorityBased on: SMB · Retail churn at 5.6%
SMB churn increased this month.
Review the 10 highest-risk SMB accounts and schedule check-ins this week.
Protects ≈ $4.2K MRR
Nexus Intelligence
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High priorityBased on: Failed payments +38%
7 accounts have overdue or failed payments.
Turn on smart retries and send dunning emails to recover failed renewals.
Recovers ≈ $37.7K MRR
Medium priorityBased on: Health score below 45
4 customers are at high churn risk.
Assign each to a Customer Success owner with a 14-day recovery plan.
$24.3K MRR at stake
Medium priorityBased on: Health ≥ 78 and 8+ seats
3 healthy accounts are ready to expand.
Offer seat bundles or Enterprise upgrades to accounts with high usage.
+$6–9K MRR potential
Low priorityBased on: Conversion −3.2 pts
Trial-to-paid conversion slowed.
Audit the paywall step on the new pricing page and A/B test a shorter checkout.
+40 paid accounts / month