Customers
RI
Ruqayya Ishfaq
Northwind Labsruqayya.ishfaq@nexus.ioCustomer since Dec 2024
Health score
Composite of usage, seats, support and billing.
Healthy
0–44 Critical · 45–69 At risk · 70+ Healthy
Product usage86
Seat utilisation72
Support sentiment81
Billing reliability96
Usage trend
Weekly active usage index, last 10 weeks.
- Current plan
- Basic Plan
- Seats
- 3
- MRR
- $57
- Lifetime value
- $1,197
- Engagement
- High
- Last activity
- 1 days ago
- Payment status
- Current
- Churn risk
- Low
Transactions
Billing history for this account.
| Invoice | Date | Plan | Amount | Status |
|---|---|---|---|---|
| INV-_RS0-21 | 2026-09-01 | Basic Plan | $57 | Paid |
| INV-_RS0-20 | 2026-08-01 | Basic Plan | $57 | Paid |
| INV-_RS0-19 | 2026-07-01 | Basic Plan | $57 | Paid |
| INV-_RS0-18 | 2026-06-01 | Basic Plan | $57 | Paid |
| INV-_RS0-17 | 2026-05-01 | Basic Plan | $57 | Paid |
| INV-_RS0-16 | 2026-04-01 | Basic Plan | $57 | Paid |
Alerts
Signals detected for this account.
No open alerts — this account looks stable.
Retention
Relationship history and renewal outlook.
- Tenure
- 21 months
- Renewal date
- Jan 1, 2027
- Renewal likelihood
- 90%
- Plan retention benchmark
- 82.7%
Expansion opportunities
Where this account could grow.
- Upgrade to Pro PlanUnlock more seats and advanced reports.Possible
- Additional seats3 seats today — usage suggests 4 needed.Strong
- Annual contractSave ~$102.6 per year with annual billing.Possible