Customers
EC
Ethan Chen
Helios Freightethan.chen@nexus.ioCustomer since Feb 2026
Expansion opportunity
Health score
Composite of usage, seats, support and billing.
Healthy
0–44 Critical · 45–69 At risk · 70+ Healthy
Product usage88
Seat utilisation74
Support sentiment83
Billing reliability96
Usage trend
Weekly active usage index, last 10 weeks.
- Current plan
- Pro Plan
- Seats
- 9
- MRR
- $441
- Lifetime value
- $3,087
- Engagement
- High
- Last activity
- 2 days ago
- Payment status
- Current
- Churn risk
- Low
Transactions
Billing history for this account.
| Invoice | Date | Plan | Amount | Status |
|---|---|---|---|---|
| INV-_RT1-07 | 2026-09-01 | Pro Plan | $441 | Paid |
| INV-_RT1-06 | 2026-08-01 | Pro Plan | $441 | Paid |
| INV-_RT1-05 | 2026-07-01 | Pro Plan | $441 | Paid |
| INV-_RT1-04 | 2026-06-01 | Pro Plan | $441 | Paid |
| INV-_RT1-03 | 2026-05-01 | Pro Plan | $441 | Paid |
| INV-_RT1-02 | 2026-04-01 | Pro Plan | $441 | Paid |
Alerts
Signals detected for this account.
No open alerts — this account looks stable.
Retention
Relationship history and renewal outlook.
- Tenure
- 7 months
- Renewal date
- Nov 1, 2026
- Renewal likelihood
- 92%
- Plan retention benchmark
- 91.2%
Expansion opportunities
Where this account could grow.
- Upgrade to EnterpriseUnlock more seats and advanced reports.Strong
- Additional seats9 seats today — usage suggests 12 needed.Strong
- Annual contractSave ~$793.8 per year with annual billing.Possible