Customers
SP
Sofia Patel
Brightline Healthsofia.patel@nexus.ioCustomer since Dec 2025
Health score
Composite of usage, seats, support and billing.
Critical
0–44 Critical · 45–69 At risk · 70+ Healthy
Product usage34
Seat utilisation20
Support sentiment29
Billing reliability20
Usage trend
Weekly active usage index, last 10 weeks.
- Current plan
- Enterprise
- Seats
- 62
- MRR
- $12,338
- Lifetime value
- $111,042
- Engagement
- Low
- Last activity
- 23 days ago
- Payment status
- Failed
- Churn risk
- High
Transactions
Billing history for this account.
| Invoice | Date | Plan | Amount | Status |
|---|---|---|---|---|
| INV-_RU2-09 | 2026-09-01 | Enterprise | $12,338 | Failed |
| INV-_RU2-08 | 2026-08-01 | Enterprise | $12,338 | Paid |
| INV-_RU2-07 | 2026-07-01 | Enterprise | $12,338 | Paid |
| INV-_RU2-06 | 2026-06-01 | Enterprise | $12,338 | Paid |
| INV-_RU2-05 | 2026-05-01 | Enterprise | $12,338 | Paid |
| INV-_RU2-04 | 2026-04-01 | Enterprise | $12,338 | Paid |
Alerts
Signals detected for this account.
Payment failed
Latest renewal charge was declined.
High churn risk
Health score 26 and inactive for 23 days.
Retention
Relationship history and renewal outlook.
- Tenure
- 9 months
- Renewal date
- Jan 1, 2027
- Renewal likelihood
- 38%
- Plan retention benchmark
- 96.4%
Expansion opportunities
Where this account could grow.
- Analytics add-onAdvanced forecasting for finance teams.Unlikely
- Additional seats62 seats today — usage suggests 81 needed.Unlikely
- Annual contractSave ~$22.2K per year with annual billing.Unlikely