Customers
MH
Marcus Hughes
Quanta Retailmarcus.hughes@nexus.ioCustomer since Aug 2024
Health score
Composite of usage, seats, support and billing.
Healthy
0–44 Critical · 45–69 At risk · 70+ Healthy
Product usage81
Seat utilisation67
Support sentiment76
Billing reliability96
Usage trend
Weekly active usage index, last 10 weeks.
- Current plan
- Basic Plan
- Seats
- 2
- MRR
- $38
- Lifetime value
- $950
- Engagement
- Medium
- Last activity
- Today
- Payment status
- Current
- Churn risk
- Low
Transactions
Billing history for this account.
| Invoice | Date | Plan | Amount | Status |
|---|---|---|---|---|
| INV-_RV3-25 | 2026-09-01 | Basic Plan | $38 | Paid |
| INV-_RV3-24 | 2026-08-01 | Basic Plan | $38 | Paid |
| INV-_RV3-23 | 2026-07-01 | Basic Plan | $38 | Paid |
| INV-_RV3-22 | 2026-06-01 | Basic Plan | $38 | Paid |
| INV-_RV3-21 | 2026-05-01 | Basic Plan | $38 | Paid |
| INV-_RV3-20 | 2026-04-01 | Basic Plan | $38 | Paid |
Alerts
Signals detected for this account.
No open alerts — this account looks stable.
Retention
Relationship history and renewal outlook.
- Tenure
- 25 months
- Renewal date
- Nov 1, 2026
- Renewal likelihood
- 85%
- Plan retention benchmark
- 82.7%
Expansion opportunities
Where this account could grow.
- Upgrade to Pro PlanUnlock more seats and advanced reports.Possible
- Additional seats2 seats today — usage suggests 3 needed.Possible
- Annual contractSave ~$68.4 per year with annual billing.Possible