Customers
AD
Aisha Dubois
Orbit Studioaisha.dubois@nexus.ioCustomer since Aug 2024
Health score
Composite of usage, seats, support and billing.
At Risk
0–44 Critical · 45–69 At risk · 70+ Healthy
Product usage64
Seat utilisation50
Support sentiment59
Billing reliability55
Usage trend
Weekly active usage index, last 10 weeks.
- Current plan
- Pro Plan
- Seats
- 24
- MRR
- $1,176
- Lifetime value
- $29,400
- Engagement
- Medium
- Last activity
- 4 days ago
- Payment status
- Overdue
- Churn risk
- Medium
Transactions
Billing history for this account.
| Invoice | Date | Plan | Amount | Status |
|---|---|---|---|---|
| INV-_RW4-25 | 2026-09-01 | Pro Plan | $1,176 | Pending |
| INV-_RW4-24 | 2026-08-01 | Pro Plan | $1,176 | Paid |
| INV-_RW4-23 | 2026-07-01 | Pro Plan | $1,176 | Paid |
| INV-_RW4-22 | 2026-06-01 | Pro Plan | $1,176 | Paid |
| INV-_RW4-21 | 2026-05-01 | Pro Plan | $1,176 | Paid |
| INV-_RW4-20 | 2026-04-01 | Pro Plan | $1,176 | Paid |
Alerts
Signals detected for this account.
Invoice overdue
Payment is pending past its due date.
Engagement softening
Usage is below the account's 10-week average.
Retention
Relationship history and renewal outlook.
- Tenure
- 25 months
- Renewal date
- Nov 1, 2026
- Renewal likelihood
- 68%
- Plan retention benchmark
- 91.2%
Expansion opportunities
Where this account could grow.
- Upgrade to EnterpriseUnlock more seats and advanced reports.Unlikely
- Additional seats24 seats today — usage suggests 31 needed.Possible
- Annual contractSave ~$2.1K per year with annual billing.Unlikely