Customers
LW
Liam Weber
Ledgerlyliam.weber@nexus.ioCustomer since Oct 2025
Health score
Composite of usage, seats, support and billing.
At Risk
0–44 Critical · 45–69 At risk · 70+ Healthy
Product usage76
Seat utilisation62
Support sentiment71
Billing reliability96
Usage trend
Weekly active usage index, last 10 weeks.
- Current plan
- Enterprise
- Seats
- 77
- MRR
- $15,323
- Lifetime value
- $168,553
- Engagement
- Medium
- Last activity
- 8 days ago
- Payment status
- Current
- Churn risk
- Medium
Transactions
Billing history for this account.
| Invoice | Date | Plan | Amount | Status |
|---|---|---|---|---|
| INV-_RX5-11 | 2026-09-01 | Enterprise | $15,323 | Paid |
| INV-_RX5-10 | 2026-08-01 | Enterprise | $15,323 | Paid |
| INV-_RX5-09 | 2026-07-01 | Enterprise | $15,323 | Paid |
| INV-_RX5-08 | 2026-06-01 | Enterprise | $15,323 | Paid |
| INV-_RX5-07 | 2026-05-01 | Enterprise | $15,323 | Paid |
| INV-_RX5-06 | 2026-04-01 | Enterprise | $15,323 | Paid |
Alerts
Signals detected for this account.
Engagement softening
Usage is below the account's 10-week average.
Retention
Relationship history and renewal outlook.
- Tenure
- 11 months
- Renewal date
- Mar 1, 2027
- Renewal likelihood
- 80%
- Plan retention benchmark
- 96.4%
Expansion opportunities
Where this account could grow.
- Analytics add-onAdvanced forecasting for finance teams.Possible
- Additional seats77 seats today — usage suggests 100 needed.Possible
- Annual contractSave ~$27.6K per year with annual billing.Possible