Customers
NR
Noah Reyes
Foundry & Conoah.reyes@nexus.ioCustomer since Oct 2025
Health score
Composite of usage, seats, support and billing.
Critical
0–44 Critical · 45–69 At risk · 70+ Healthy
Product usage45
Seat utilisation31
Support sentiment40
Billing reliability20
Usage trend
Weekly active usage index, last 10 weeks.
- Current plan
- Pro Plan
- Seats
- 7
- MRR
- $343
- Lifetime value
- $3,773
- Engagement
- Low
- Last activity
- 14 days ago
- Payment status
- Failed
- Churn risk
- High
Transactions
Billing history for this account.
| Invoice | Date | Plan | Amount | Status |
|---|---|---|---|---|
| INV-_RZ7-11 | 2026-09-01 | Pro Plan | $343 | Failed |
| INV-_RZ7-10 | 2026-08-01 | Pro Plan | $343 | Paid |
| INV-_RZ7-09 | 2026-07-01 | Pro Plan | $343 | Paid |
| INV-_RZ7-08 | 2026-06-01 | Pro Plan | $343 | Paid |
| INV-_RZ7-07 | 2026-05-01 | Pro Plan | $343 | Paid |
| INV-_RZ7-06 | 2026-04-01 | Pro Plan | $343 | Paid |
Alerts
Signals detected for this account.
Payment failed
Latest renewal charge was declined.
High churn risk
Health score 37 and inactive for 14 days.
Retention
Relationship history and renewal outlook.
- Tenure
- 11 months
- Renewal date
- Mar 1, 2027
- Renewal likelihood
- 49%
- Plan retention benchmark
- 91.2%
Expansion opportunities
Where this account could grow.
- Upgrade to EnterpriseUnlock more seats and advanced reports.Unlikely
- Additional seats7 seats today — usage suggests 9 needed.Unlikely
- Annual contractSave ~$617.4 per year with annual billing.Unlikely