Customers
OC
Owen Chen
Pinecrest Capitalowen.chen@nexus.ioCustomer since Apr 2025
Health score
Composite of usage, seats, support and billing.
At Risk
0–44 Critical · 45–69 At risk · 70+ Healthy
Product usage65
Seat utilisation51
Support sentiment60
Billing reliability55
Usage trend
Weekly active usage index, last 10 weeks.
- Current plan
- Basic Plan
- Seats
- 3
- MRR
- $57
- Lifetime value
- $969
- Engagement
- Medium
- Last activity
- 10 days ago
- Payment status
- Overdue
- Churn risk
- Medium
Transactions
Billing history for this account.
| Invoice | Date | Plan | Amount | Status |
|---|---|---|---|---|
| INV-_S19-17 | 2026-09-01 | Basic Plan | $57 | Pending |
| INV-_S19-16 | 2026-08-01 | Basic Plan | $57 | Paid |
| INV-_S19-15 | 2026-07-01 | Basic Plan | $57 | Paid |
| INV-_S19-14 | 2026-06-01 | Basic Plan | $57 | Paid |
| INV-_S19-13 | 2026-05-01 | Basic Plan | $57 | Paid |
| INV-_S19-12 | 2026-04-01 | Basic Plan | $57 | Paid |
Alerts
Signals detected for this account.
Invoice overdue
Payment is pending past its due date.
Engagement softening
Usage is below the account's 10-week average.
Retention
Relationship history and renewal outlook.
- Tenure
- 17 months
- Renewal date
- Mar 1, 2027
- Renewal likelihood
- 69%
- Plan retention benchmark
- 82.7%
Expansion opportunities
Where this account could grow.
- Upgrade to Pro PlanUnlock more seats and advanced reports.Unlikely
- Additional seats3 seats today — usage suggests 4 needed.Possible
- Annual contractSave ~$102.6 per year with annual billing.Unlikely