Customers
MP
Mei Patel
Vela Roboticsmei.patel@nexus.ioCustomer since Jun 2025
Health score
Composite of usage, seats, support and billing.
At Risk
0–44 Critical · 45–69 At risk · 70+ Healthy
Product usage76
Seat utilisation62
Support sentiment71
Billing reliability96
Usage trend
Weekly active usage index, last 10 weeks.
- Current plan
- Pro Plan
- Seats
- 8
- MRR
- $392
- Lifetime value
- $5,880
- Engagement
- Medium
- Last activity
- 7 days ago
- Payment status
- Current
- Churn risk
- Medium
Transactions
Billing history for this account.
| Invoice | Date | Plan | Amount | Status |
|---|---|---|---|---|
| INV-S210-15 | 2026-09-01 | Pro Plan | $392 | Paid |
| INV-S210-14 | 2026-08-01 | Pro Plan | $392 | Paid |
| INV-S210-13 | 2026-07-01 | Pro Plan | $392 | Paid |
| INV-S210-12 | 2026-06-01 | Pro Plan | $392 | Paid |
| INV-S210-11 | 2026-05-01 | Pro Plan | $392 | Paid |
| INV-S210-10 | 2026-04-01 | Pro Plan | $392 | Paid |
Alerts
Signals detected for this account.
Engagement softening
Usage is below the account's 10-week average.
Retention
Relationship history and renewal outlook.
- Tenure
- 15 months
- Renewal date
- Jan 1, 2027
- Renewal likelihood
- 80%
- Plan retention benchmark
- 91.2%
Expansion opportunities
Where this account could grow.
- Upgrade to EnterpriseUnlock more seats and advanced reports.Possible
- Additional seats8 seats today — usage suggests 10 needed.Possible
- Annual contractSave ~$705.6 per year with annual billing.Possible