Customers
CD
Chloe Dubois
Meridian Legalchloe.dubois@nexus.ioCustomer since Sep 2024
Health score
Composite of usage, seats, support and billing.
Critical
0–44 Critical · 45–69 At risk · 70+ Healthy
Product usage38
Seat utilisation24
Support sentiment33
Billing reliability20
Usage trend
Weekly active usage index, last 10 weeks.
- Current plan
- Basic Plan
- Seats
- 3
- MRR
- $57
- Lifetime value
- $1,368
- Engagement
- Low
- Last activity
- 19 days ago
- Payment status
- Failed
- Churn risk
- High
Transactions
Billing history for this account.
| Invoice | Date | Plan | Amount | Status |
|---|---|---|---|---|
| INV-S412-24 | 2026-09-01 | Basic Plan | $57 | Failed |
| INV-S412-23 | 2026-08-01 | Basic Plan | $57 | Paid |
| INV-S412-22 | 2026-07-01 | Basic Plan | $57 | Paid |
| INV-S412-21 | 2026-06-01 | Basic Plan | $57 | Paid |
| INV-S412-20 | 2026-05-01 | Basic Plan | $57 | Paid |
| INV-S412-19 | 2026-04-01 | Basic Plan | $57 | Paid |
Alerts
Signals detected for this account.
Payment failed
Latest renewal charge was declined.
High churn risk
Health score 30 and inactive for 19 days.
Retention
Relationship history and renewal outlook.
- Tenure
- 24 months
- Renewal date
- Oct 1, 2026
- Renewal likelihood
- 42%
- Plan retention benchmark
- 82.7%
Expansion opportunities
Where this account could grow.
- Upgrade to Pro PlanUnlock more seats and advanced reports.Unlikely
- Additional seats3 seats today — usage suggests 4 needed.Unlikely
- Annual contractSave ~$102.6 per year with annual billing.Unlikely