Customers
AL
Amara Larsen
Lumen Educationamara.larsen@nexus.ioCustomer since Feb 2025
Health score
Composite of usage, seats, support and billing.
At Risk
0–44 Critical · 45–69 At risk · 70+ Healthy
Product usage70
Seat utilisation56
Support sentiment65
Billing reliability55
Usage trend
Weekly active usage index, last 10 weeks.
- Current plan
- Enterprise
- Seats
- 61
- MRR
- $12,139
- Lifetime value
- $230,641
- Engagement
- Medium
- Last activity
- 5 days ago
- Payment status
- Overdue
- Churn risk
- Medium
Transactions
Billing history for this account.
| Invoice | Date | Plan | Amount | Status |
|---|---|---|---|---|
| INV-S614-19 | 2026-09-01 | Enterprise | $12,139 | Pending |
| INV-S614-18 | 2026-08-01 | Enterprise | $12,139 | Paid |
| INV-S614-17 | 2026-07-01 | Enterprise | $12,139 | Paid |
| INV-S614-16 | 2026-06-01 | Enterprise | $12,139 | Paid |
| INV-S614-15 | 2026-05-01 | Enterprise | $12,139 | Paid |
| INV-S614-14 | 2026-04-01 | Enterprise | $12,139 | Paid |
Alerts
Signals detected for this account.
Invoice overdue
Payment is pending past its due date.
Engagement softening
Usage is below the account's 10-week average.
Retention
Relationship history and renewal outlook.
- Tenure
- 19 months
- Renewal date
- Nov 1, 2026
- Renewal likelihood
- 74%
- Plan retention benchmark
- 96.4%
Expansion opportunities
Where this account could grow.
- Analytics add-onAdvanced forecasting for finance teams.Possible
- Additional seats61 seats today — usage suggests 79 needed.Possible
- Annual contractSave ~$21.9K per year with annual billing.Unlikely