Customers
FR
Felix Reyes
Harbor Logisticsfelix.reyes@nexus.ioCustomer since Jul 2025
Health score
Composite of usage, seats, support and billing.
Healthy
0–44 Critical · 45–69 At risk · 70+ Healthy
Product usage93
Seat utilisation79
Support sentiment88
Billing reliability96
Usage trend
Weekly active usage index, last 10 weeks.
- Current plan
- Basic Plan
- Seats
- 5
- MRR
- $95
- Lifetime value
- $1,330
- Engagement
- High
- Last activity
- 1 days ago
- Payment status
- Current
- Churn risk
- Low
Transactions
Billing history for this account.
| Invoice | Date | Plan | Amount | Status |
|---|---|---|---|---|
| INV-S715-14 | 2026-09-01 | Basic Plan | $95 | Paid |
| INV-S715-13 | 2026-08-01 | Basic Plan | $95 | Paid |
| INV-S715-12 | 2026-07-01 | Basic Plan | $95 | Paid |
| INV-S715-11 | 2026-06-01 | Basic Plan | $95 | Paid |
| INV-S715-10 | 2026-05-01 | Basic Plan | $95 | Paid |
| INV-S715-09 | 2026-04-01 | Basic Plan | $95 | Paid |
Alerts
Signals detected for this account.
No open alerts — this account looks stable.
Retention
Relationship history and renewal outlook.
- Tenure
- 14 months
- Renewal date
- Dec 1, 2026
- Renewal likelihood
- 97%
- Plan retention benchmark
- 82.7%
Expansion opportunities
Where this account could grow.
- Upgrade to Pro PlanUnlock more seats and advanced reports.Possible
- Additional seats5 seats today — usage suggests 7 needed.Strong
- Annual contractSave ~$171 per year with annual billing.Possible