Customers
HC
Hugo Chen
Sable Securityhugo.chen@nexus.ioCustomer since Mar 2026
Health score
Composite of usage, seats, support and billing.
Critical
0–44 Critical · 45–69 At risk · 70+ Healthy
Product usage44
Seat utilisation30
Support sentiment39
Billing reliability20
Usage trend
Weekly active usage index, last 10 weeks.
- Current plan
- Enterprise
- Seats
- 58
- MRR
- $11,542
- Lifetime value
- $69,252
- Engagement
- Low
- Last activity
- 10 days ago
- Payment status
- Failed
- Churn risk
- High
Transactions
Billing history for this account.
| Invoice | Date | Plan | Amount | Status |
|---|---|---|---|---|
| INV-S917-06 | 2026-09-01 | Enterprise | $11,542 | Failed |
| INV-S917-05 | 2026-08-01 | Enterprise | $11,542 | Paid |
| INV-S917-04 | 2026-07-01 | Enterprise | $11,542 | Paid |
| INV-S917-03 | 2026-06-01 | Enterprise | $11,542 | Paid |
| INV-S917-02 | 2026-05-01 | Enterprise | $11,542 | Paid |
| INV-S917-01 | 2026-04-01 | Enterprise | $11,542 | Paid |
Alerts
Signals detected for this account.
Payment failed
Latest renewal charge was declined.
High churn risk
Health score 36 and inactive for 10 days.
Retention
Relationship history and renewal outlook.
- Tenure
- 6 months
- Renewal date
- Oct 1, 2026
- Renewal likelihood
- 48%
- Plan retention benchmark
- 96.4%
Expansion opportunities
Where this account could grow.
- Analytics add-onAdvanced forecasting for finance teams.Unlikely
- Additional seats58 seats today — usage suggests 75 needed.Unlikely
- Annual contractSave ~$20.8K per year with annual billing.Unlikely